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© 2002 Usability Medic, Inc. All rights reserved.
Provide a clear statement of the site's purpose right on the home page.
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On the internet, the competition is always just one click away, so if you frustrate your users they'll head somewhere else.
-Steve Krug, "Don't Make Me Think"
MORE...
Here's an
example of bad web design
to help you and your team recognize things that can encroach upon usability.